Worrells
Business
Leadership and Technical Development
Worrells is Australia’s largest insolvency firm with 34 Partners and 120+ staff, with offices located all over Australia and in Malaysia.
While Tonka Learning has worked with most offices, the focus of this case study is the Victorian team with 9 Principals, 9 Managers and 30+ staff.
Tonka Learning has a close relationship with Worrells. Worrells was our first client and we continue to support the business in learning and organisational development. In fact, Paul Burness, Managing Principal of Worrells Victoria said at the firm’s 20-year anniversary celebration, “Tonka Learning is one of the best things to happen to Worrells in our 20-years history.” We’ll take that!
Our services have been many. Ongoing development for Principals, Managers and staff. Facilitation of strategy offsites. Co-creation of a fully custom online business platform. The build of a Technical Academy. Same for Marketing Academy. The design of an end-to-end performance management process. Targeted projects to improve business KPI’s. One-on-one coaching. You name it!
And the results have been game-changing for Worrells. Take for example:
Employee engagement regularly sits above 90% as measured by Culture Amp.
Employee retention for their Australian teams is 90%+.
The pipeline for future leaders allows Worrells to succession plan with confidence and newly promoted leaders hit the ground running and make an immediate impact.
The business has significantly reduced company write-offs, meaning that work completed on files is almost always recovered. Matthew Jess, Principal at Worrells said, “The work of Tonka Learning has had a major impact on write-offs, improving our profitability by significant amounts each year.”